Ready-Made (Non-Custom) Products
For standard, non-custom products, we accept returns under the following conditions:
· A return request must be submitted within 30 days of receipt
· Items must be unused, unwashed, unworn, and returned in their original packaging
· Items must not be damaged, altered, or otherwise changed in any way
How to Request a Return
To request a return, please contact our Customer Service team by submitting a ticket on our website and include the following information:
· The item(s) you wish to return
· The reason for the return
*We will respond within 24 business hours.After receiving return instructions, please pack the item(s) securely in the original packaging and ship them to the return address provided by our team.Once we receive and inspect the returned item(s), approved refunds are typically processed within 5 business days.Refunds will be issued to your original payment method unless otherwise agreed in advance.
Custom & Made-to-Order Products (Non-Returnable)
Due to the nature of custom apparel manufacturing, the following items are non-returnable and non-refundable:
· Custom-made garments
· Products with custom sizing, fabrics, colors, prints, embroidery, labels, or packaging
· Sample orders
· Bulk production orders based on approved samples
These items are produced exclusively according to your confirmed specifications and generally cannot be resold or reused.However, if there is a quality issue or production error on our side and the goods do not match the approved sample or confirmed specifications, please contact us immediately. We will review the case and provide an appropriate solution.
Return Conditions (For Eligible Items Only)
· Returned items must be unused and in their original condition
· Items sent back without prior approval will not be accepted
· Return shipping costs are the responsibility of the customer
· We do not accept freight collect returns
Note: Original shipping fees, insurance, and customs charges are non-refundable.
Return Address
· Please do not send returns to the shipping address shown on your package
· If you wish to return eligible items, submit a ticket through your account, and our Customer Service team will provide the correct return address within 24 business hours
· Returns sent without authorization or to the wrong address may delay or void the refund process
Important Note for Custom Orders
· Before production begins, all custom orders go through a multi-step confirmation process, including approvals for fabric, size, workmanship, and sample details.
· Once production is approved and started, the order is considered final.
· This process exists to protect both parties and to help ensure that the goods you receive match what was confirmed.