Payment
Detailed Answer: We work with brands globally. To eliminate uncertainty caused by physical distance, we follow a clear and proven remote collaboration process:
1. Digital Communication
We use real-time video calls via WhatsApp, Zoom, or WeChat to show fabric textures, colors, and garment details up close.
2. Physical Sample Confirmation
We can create a dedicated fabric reference file for your project. Two identical sets of fabric and trim swatches are prepared — one shipped to you and one kept at our factory. This ensures that during remote discussions, we are viewing the exact same color and feeling the same texture.
3. Transparent Production Updates
At key stages of production, we provide photos or videos so you can monitor progress remotely and stay fully informed — without needing to be on-site.
Detailed Answer: The development timeline depends on the complexity of the design and the completeness of the information provided.
Standard Timeline
If you can provide a clear tech pack and vector-format artwork (AI or PDF), sample development typically takes 7–14 days.
Acceleration Strategy
Providing a detailed size chart and precise fabric specifications significantly reduces back-and-forth communication and helps shorten the overall development time.
Expert Recommendation
For a full new collection, we recommend allowing 4–6 weeks of development buffer time. This ensures that every detail（such as print colors, trims, and fabric hand feel ）is fully refined before moving into the 21-day bulk production phase.
Detailed Answer: Our development fee is not simply for making one garment. It covers all technical costs from concept to bulk production readiness, including:
1.Technical Review
Our experienced pattern makers review your design and build a complete Bill of Materials (BOM).
2.Cost Calculation
We accurately forecast bulk production unit costs, helping you plan and control your brand budget in advance.
3.Pattern Making & Revisions
This includes physical pattern drafting, sample making, and detailed adjustments to ensure fit and construction accuracy.
4.Supply Chain Coordination
We source and test the most suitable fabrics, printing, embroidery, trims, and custom packaging suppliers for your design.
5.Low MOQ Advantage
After paying the development fee, clients gain access to our ultra-low minimum order quantity starting from just 30 pieces.
Detailed Answer: Yes — color and pattern accuracy are critical to any brand.
Lab Dips (Color Testing)
For custom colors, we conduct dye tests on approximately 1 kg of fabric to ensure color accuracy before production.
Print Strikes (Print Testing)
We test digital or screen printing on 1 meter of fabric first. Physical print samples can be shipped to you for review and approval upon request.
Approval Process
We will never proceed to bulk production without your written sign-off on the approved samples.
Detailed Answer: Yes. Once the base size sample (typically size M) is approved, our professional pattern makers perform digitized grading.
Based on international sizing standards (US / EU / Asian sizing) or your specific brand requirements, we generate a complete size range from smaller to larger sizes. This ensures that the cut, proportions, and fit remain consistent with your brand’s design and style across all sizes.
Production & Quality Control
Detailed Answer: We follow a full lifecycle quality control system, not just a final product inspection:
Incoming Quality Control (IQC)
All fabrics are inspected upon arrival, including tests for shrinkage, color fastness, and fabric weight (GSM).
Pre-Production Sample (PP Sample)
Before bulk production begins, a pre-production sample is made and submitted for your approval. Once approved, it becomes the only production standard for the entire assembly line.
In-Process Quality Control (IPQC)
During production, our QC team conducts daily inspections to promptly correct any issues related to stitching, seam alignment, stitch density, or workmanship details.
Final Quality Control (FQC)
Before shipment, every single garment is 100% manually inspected, including size verification, loose thread trimming, and fabric defect checks.
Production Transparency
Throughout bulk production, you can view photos or videos of each production stage directly in your order tracking system. Our production manager uploads real-time updates to your order, allowing you to clearly monitor progress and stay informed at every step.
Detailed Answer: We strictly follow international AQL quality standards.
Size Control
For key measurement points such as chest width and garment length, tolerances are typically controlled within ±1 cm.
Shrinkage Control
All custom fabrics undergo pre-shrinking treatment to ensure that post-wash shrinkage meets international standards within ±3%.
*We provide a detailed measurement report as part of the shipment documentation for your reference and quality verification.
Detailed Answer: Protecting our clients’ intellectual property is a non-negotiable business principle for us.
Legal Protection：A legally binding Non-Disclosure Agreement (NDA) can be signed before cooperation begins.
Physical Access Control：Your tech packs and physical paper patterns are restricted to core pattern makers and the assigned project manager only. Mobile phones are strictly prohibited on the production floor when working on unauthorized or confidential designs.
Secure Archiving：After project completion, your core design data is encrypted and stored offline, minimizing the risk of cyberattacks or unauthorized access by third parties.
Detailed Answer: We work exclusively with manufacturers that have passed recognized ethical compliance audits.
This means your garments are produced without illegal child labor, in safe working conditions, and with fair compensation for workers. In today’s increasingly sustainability- and ethics-focused market, this is not only a legal requirement but also a critical first line of protection against reputational and PR risks for your brand.
MOQ
Detailed Answer: We support emerging and growing brands with low MOQs starting from 30–50 pieces.
We understand how challenging it is to build a brand from the ground up, and we’re committed to growing alongside you. Whether you’re placing a 30–50 piece test order to validate the market or a 5,000+ piece global shipment, every order receives the same level of detailed quality control.
As your brand scales, our flexible production lines provide seamless support — from small-batch, fast-turn production to large-scale manufacturing — without compromising quality or consistency.
Detailed Answer: In garment manufacturing, MOQ is fundamentally determined by fabric suppliers’ selling rules, not by arbitrary factory limits.
To help you achieve the best cost efficiency, we believe in transparently explaining the key differences in fabric sourcing.
1.Best for: Hoodies, T-shirts, Sweatpants, Activewear,Knitted fabrics (such as French terry or jersey) are typically sold by full rolls.
2.Sourcing Logic: One full roll usually weighs 20–25 kg, which is generally enough to produce 30–50 finished garments.
3.Cost Trap: If you order only 10–20 pieces, we must request a cut service from the fabric supplier.
4.Cut Service Fee: For knitted fabrics, cut service fees typically add an extra RMB 5–10 per kilogram to the fabric cost.
5.Cost Comparison Example
Option A: Purchase one full fabric roll to produce 50 hoodies — no additional fees.
Option B: Cut fabric to produce 30 hoodies — due to high cut service fees, the total fabric cost for 30 pieces can be nearly the same as buying a full roll for 50 pieces.
Conclusion: The unit cost for 50 pieces is significantly lower than for 30 pieces. For knitted products, we strongly recommend ordering quantities that fully utilize one complete fabric roll to achieve the best value.
1.Best for: Shirts, Workwear Pants, Jackets, Suits
Woven fabrics are typically sold by the meter, offering greater flexibility in purchasing.
2.Sourcing Logic
While cut service fees still apply, the additional cost is relatively low — usually around RMB 0.5–2 per meter.
3.Cost Impact
For woven products, an order quantity of 30 pieces results in relatively stable costs and is far less sensitive compared to knitted fabrics.
Conclusion
Woven garments allow for more precise, demand-based purchasing. However, reaching full-roll purchases still delivers better pricing and overall cost efficiency.
Payment Policy
Detailed Answer: We follow an industry-standard deposit + balance payment structure to protect the interests of both parties:
Sample Orders
100% prepayment is required. This covers sample development fees and international shipping, allowing us to immediately begin pattern development and fabric sourcing.
Bulk Orders Under $3,000
100% prepayment is required. Full payment for smaller orders helps streamline internal financial processing and allows your order to enter the production queue faster.
Bulk Orders Over $3,000
A 50% deposit + 50% balance payment structure applies.
50% Deposit: Upon receipt, we immediately reserve fabrics and schedule cutting.
50% Balance: Payable after production is completed and quality inspection is confirmed, and before shipment.
Detailed Answer: We offer multiple secure payment options to balance global convenience and transaction safety:
1.T/T Bank Transfer
Best suited for larger orders, with relatively stable fees and a high level of security.
2.PayPal
Recommended for sample fees or small orders. Supports credit card payments and offers strong buyer protection.
3.Western Union / MoneyGram
Suitable for urgent payments, with fast processing times.
4.Wise (formerly TransferWise)
Recommended for reducing foreign exchange losses and intermediary bank fees on international transfers.
Detailed Answer: Because custom apparel production involves non-standard assets. Once production begins, fabrics are cut according to your approved tech pack. If the order is canceled mid-process, these customized materials cannot be resold.
The 50% deposit is primarily used to cover the upfront costs of fabric and trim sourcing, ensuring production can proceed securely and efficiently.
Detailed Answer: Before making the final payment, we recommend that you request any of the following for confirmation:
Real QC Video: We provide actual inspection videos of the finished garments with your brand labels attached.
Third-Party Inspection: You are welcome to appoint an independent third-party inspection agency to conduct on-site checks at our factory.
Bulk Packing Photos: Photos showing cartons packed and labeled with shipping marks.
Only after you confirm that the quality meets your expectations will the final 50% balance payment be required.
(Transparent and secure. From the initial deposit to the final balance, every payment is fully traceable and tied to a specific production stage. Your investment is protected by our quality commitment.)
Returns & Quality Claims
Detailed Answer:
Because all products are custom-made to your brand specifications (including sizing, fabric, and logo), we do not accept returns due to subjective reasons such as a change of color preference or market demand.
Each garment is produced exclusively for your brand and cannot be resold or repurposed.
If any of the following production-related major defects occur, we take full responsibility:
1.Serious Quality Defects
Large-area fabric damage, visible stains, or severe stitching failures.
2.Significant Specification Deviations
Actual measurements that exceed the tolerance limits specified in the tech pack (typically beyond ±2 cm).
3.Incorrect or Missing Shipments
Color, size ratios, or styles that do not match the confirmed order.
4.Printing / Embroidery Errors
Incorrect printed designs or embroidery content that does not match the approved artwork.
To ensure efficient handling, please follow the process below:
Step 1: Timely Feedback & Initial Communication
Please submit your feedback within 7 calendar days of receiving the goods. Claims submitted after this period will be considered accepted and approved.
Important Notice:If you identify any quality issues, please contact your assigned project manager first and provide a detailed explanation of the situation.
Unauthorized Returns Are Strictly Prohibited:Do not return goods or request a return address without prior agreement and written confirmation from us.
Why Unauthorized Returns Are Not Allowed (Risk Notice)
Due to the complexity of cross-border trade — including customs clearance, import duties, and VAT — any unauthorized return may result in:
1.The goods being held by customs for an extended period or destroyed.
2.Additional taxes, duties, and storage fees that may exceed the value of the goods.
3.A significant delay in after-sales processing, or even invalidating your claim entirely.
Any return shipment sent without our written approval may be refused upon arrival, and all resulting losses will be borne by the buyer.
Step 2: Evidence Submission & Review
Once you contact us, please provide the following supporting materials:Clear photos or videos, including:
1.The shipping label
2.Full-garment overview
3.Close-up shots of the defect
4.Size comparison measurements
Our after-sales technical team will complete the review within 2 business days and provide a resolution proposal.
Step 3: Resolution & Agreement
Based on the percentage and severity of the defects, we offer the following resolution options:
1.Replacement
Defective items will be reproduced and replaced at no cost in your next production order.
2.Refund / Credit
The value of the defective portion will be refunded directly or issued as a credit toward your next order.
3.Local Repair Compensation
For minor issues such as loose threads or easily repairable defects, we can cover reasonable local repair costs, subject to mutual agreement.
4.Authorized Return Only
Only in rare cases where a return is absolutely necessary will we issue an official Return Merchandise Authorization (RMA) along with a designated return address.
Shipping & Delivery Policy
Express Shipping
Partners: DHL, FedEx, UPS
Transit Time: Approximately 4–10 business days after dispatch
Key Features: Door-to-door service with the fastest delivery speed, ideal for samples or small urgent replenishment orders.
Sea Freight
Transit Time: Approximately 30–45 days, depending on destination
Requirements: Typically requires a minimum shipment volume of 3 cubic meters (CBM)
Key Features: Extremely cost-effective, best suited for large-volume production orders.
Air Cargo
Positioned between express and sea freight, air cargo is suitable for bulk shipments over 100 kg that require a balance between speed and cost.
Detailed Answer
Shipping costs are influenced by multiple factors. While a final quote cannot be confirmed before production is completed, we will provide an estimated range in advance.
Calculation Factors
Costs are calculated based on the number of cartons, carton dimensions (volumetric weight), and total actual weight.
Additional Charges
You should also account for insurance, import duties, and taxes at the destination.
Cost Transparency
Once packing is completed, we will provide a final packing list with accurate measurements, allowing you to choose the most cost-effective shipping option based on precise data.
To clearly define responsibilities, we operate under the following default terms:
1.EXW (Ex Works)
Once the order is fully packed and the balance payment is settled, we will assist in arranging shipment. You may pay the freight charges directly to your freight forwarder.
2.Customer-Owned Shipping Accounts
If you have your own DHL / TNT / FedEx account, simply provide the account details and we will assist with pickup arrangements.
3.DDP (Delivered Duty Paid)
For selected countries, we can offer tax-included, customs-cleared delivery services, allowing you to receive goods with minimal hassle. (Advance consultation required.)
4. Risks & Insurance
A.Secure Packaging
Each garment is individually packed in a transparent polybag or eco-friendly recycled bag, then placed into reinforced, sturdy cartons.
B.Responsibility Disclaimer
Once the shipment leaves our warehouse, we are not legally responsible for loss or damage that occurs during transit.
C.Strong Recommendation
We strongly recommend that all bulk orders purchase cargo insurance. We will assist you in contacting the freight carrier to obtain insurance details.
5. Lead Time
A.Start Point
Lead time begins from the date we receive your initial deposit.
B.Typical Timeline
Bulk production usually takes 2.5 to 6 weeks. From January to March (around the Lunar New Year), lead times may be extended due to high order volumes.
C.Expectation Management
Please plan ahead and allow sufficient buffer time for each stage — sampling, approval, and logistics — to ensure smooth delivery.
Photography & Visual Marketing Services
We are not just your manufacturer — we are your brand partner.We understand that finding professional apparel photographers overseas can be both expensive and time-consuming. By leveraging our location and in-house coordination, we provide high-quality visual content immediately after production, allowing your products to go live and start selling as quickly as possible.
- Professional Flat Lay / Invisible Mannequin Photography
Clean white backgrounds that showcase the garment’s true silhouette, structure, and fit.
- Lifestyle & Model Shoots
Professional models (with optional nationality and style selections) present how the garments look when worn, creating a strong fashion and lifestyle atmosphere.
- Detail & Macro Shots
Close-up photography highlighting fabric texture, stitching, embroidery, and branded labels to showcase craftsmanship and quality.
- Short Video Clips
Dynamic product videos optimized for TikTok and Instagram Reels, ideal for social media promotion.
1.Style Alignment
Before production is completed, you may share your preferred reference images with your project manager.
2.Sample Preparation
We select the best-finished garments from bulk production and professionally steam and prepare them for shooting.
3.On-Site Shooting
Our professional photography team handles lighting setup and shooting.
4.Post-Production
This includes color correction, skin retouching (for model images), and background cleanup.
5.Digital Delivery
High-resolution images are delivered to you via Google Drive or Dropbox.
To balance shoot quality with factory production efficiency, the following conditions apply:
1.Complimentary White Background Images
For single-style orders of 100 pieces or more, we provide 3–5 professional white background product photos at no extra cost.
2.Paid Model / Lifestyle Shoots
For small-batch orders starting from 30 pieces, we offer value-added photography packages at rates below standard market pricing.
3.Sample Approval Requirement
Photography is conducted only after bulk production is completed and has passed quality inspection, ensuring that the products shown in the images are exactly what you receive.
4.Model Fee Notice
If professional international models are required, model fees are the responsibility of the client. We can assist with booking and provide model cards for selection.
Copyright Notice
All delivered images are owned by the client and may be freely used for websites, social media, and advertising campaigns.
Q: Can I request photography before placing a bulk order?
A: Photography is typically conducted after bulk production is completed. If photography is required during the sampling stage, an additional development fee will apply, as this involves separate studio setup and preparation.
Q: What image sizes and formats do you provide?
A: By default, we deliver high-resolution JPG or PNG files that meet standard e-commerce requirements (such as Shopify and Amazon). If you have specific aspect ratio or sizing requirements, please let us know in advance.
Q: How long does the photography process take?
A: Photography is usually completed and initial drafts delivered within 3–5 business days after the order comes off the production line.